Once the returned item(s) has been processed and authorised, your refund will include the full price of the goods any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). All returns must be returned to the following address: BabyBabyOnline Returns, c/o Loveskirting, 190 High St, Birmingham, B6 4XA. To arrange a collection please contact our customer services team via 01 or by email to Alternatively, if you prefer to arrange your own courier, item(s) must be returned by a registered Courier or the Royal Mail for insurance purposes. This provides a reliable and fully insured service. We do offer a collection service using our preferred courier DPD, which is £15.00 per parcel. We cannot accept a return on any personal hygiene items such as mattresses where the original packaging has been opened/unsealed or used. It is the customers responsibility for the return shipping cost and to take great care in ensuring the item(s) are returned to BabyBabyOnline in the original state, unused and undamaged. Any parcel returned to us without authorisation will be refused. All you must do is notify us that you wish to return the item(s) within 14 days of receiving your items(s) by contacting our customer services team via 01 or by email to The item(s) must be returned in an unused condition in original packaging with all the relevant accessories and/or booklets, along with a returns form which you can find here. Everything we sell is covered under Distance Selling Regulations by a 14-day cooling off period. Please note deliveries are between 8am to 6pm and the hour slot cannot be chosen.Īt BabyBabyOnline, we understand that from time to time, you may purchase a product that doesn’t quite fit your requirements. We advise customers to provide us with a mobile number when placing an order which will be used by our courier to send you an SMS message on the morning of delivery estimating a 1-hour window for your delivery. Once items are signed and accepted in good condition, no claims can be made for damaged or missing items. All orders are insured, goods must be opened and checked for damages before signing and accepting the items from the courier as received in good condition. Once Payment has been confirmed, please call the sales team on 0800 1 223 023 to confirm your collection date.Ī signature is required upon delivery. Our Collect In-Warehouse Service is available on all items from our Aston Warehouse: BabyBabyOnline, 190 High St, Aston, Birmingham, B6 4XA.
Please note Free Delivery excludes furniture orders that are delivered direct from the manufacturer unless otherwise stated in the product description.Īdditional delivery information for furniture delivery: Order acceptance is only once suppliers confirm to us they can deliver to your specified address at the checkout, if they cannot delivery to your postcode we will contact you as soon as possible to notify you.
#Dockatot deluxe plus cover free
We offer free delivery for all orders above £49.95 to anywhere in UK Mainland ( Zone A). Zone C (UK Islands and the Republic of Ireland) Excludes Furniture orders
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